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Case study

Restoring Growth and Profitability for Fossil on Amazon

Objective

To regain control of Fossil’s Amazon performance by improving assortment, stabilising margins, and reducing market share loss to unauthorised sellers – while ensuring the brand can meet customer demand profitably.

Luzern’s Solution

Luzern implemented a data-led marketplace strategy focused on assortment expansion, pricing control, and seller governance.

  • Delivered an optimised inventory and assortment strategy, extending beyond core SKUs to include end-of-life and long-tail product ranges
  • Leveraged insights from Channel Optimizer to inform a more effective and competitive pricing strategy
  • Introduced seller tracking capabilities to identify and monitor rogue sellers and protect brand presence
  • Enabled the brand to maintain desired price points, supporting margin protection and long-term profitability
  • Improved marketplace control, reducing reliance on Amazon 1P’s limited core range ordering

Results

  • +60% increase in sales driven by improved assortment and SKU expansion
  • Stabilised margins and improved profitability through more effective pricing control
  • Improved ability to meet customer demand across a broader product range
  • Reduction in counterfeit and rogue seller activity, strengthening brand integrity on Amazon