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We Run the Engine. You Own the Results

Managed Services

Scale your European eCommerce operations without scaling your headcount. Our expert teams manage the daily complexity of Amazon and local marketplaces so you can focus on strategy, innovation, and brand growth.

Meet Your Operating Team

The Expertise You Need, Without the Hiring Headache

Building in-house marketplace teams across Europe is slow, costly, and difficult to maintain. Managing multiple disconnected agencies only adds friction.

We offer a smarter path. As your eCommerce Operating Partner, we act as your team on the ground, providing instant access to native-language experts, operational specialists, and commercial leaders who treat your business like their own.

Instant Scale

Expand capability across Europe with zero recruitment

Total Execution

We don’t recommend actions – we carry them out.

Proactive Management

Issues are solved before they impact revenue.

How Luzern’s Global Marketplace Management Work

  • Strategy & Market Prioritisation

    We help you identify where to play and how to win.

    • Marketplace opportunity mapping by region & category
    • Country-by-country strategy for Europe, UK and the US
    • 1P, 3P or Hybrid model selection tailored to commercial goals
    • Marketplace mix planning across Amazon, Zalando, Bol.com, Allegro, Fnac, eBay, TikTok Shop and more
    • Competitor, pricing & demand analysis to size each opportunity

  • Fast Onboarding & Launch

    Accelerated expansion powered by our technology ecosystem.

    • Integration with 1300+ marketplaces via ChannelEngine
    • Data mapping, feed optimisation, and technical setup
    • Catalogue localisation (translations, sizing, compliance)
    • Marketplace store setup and brand presentation

  • Trading, Content & Retail Media Management

    The ongoing work that drives visibility, sales and profitability.

    • Listing optimisation & marketplace SEO
    • Enhanced content, brand stores & visual merchandising
    • Promotions, deal planning & campaign execution
    • Marketplace retail media including Sponsored Listings, Display Ads & retail media networks
    • Always-on trading to improve availability, Buy Box share & performance

  • Operations, MoR & Compliance

    Full operational support for cross-border growth.

    • Merchant of Record support
    • VAT, invoicing, and multi-country tax compliance
    • Cross-border logistics, order routing & returns management
    • Price monitoring, MAP protection & grey market mitigation
    • Inventory planning and availability management

  • AI-Powered Analytics & Automation

    The intelligence behind global marketplace performance.

    • Unified dashboard across all marketplaces
    • Real-time sales, margin, stock and advertising insights
    • AI-driven optimisation for pricing, ads and inventory
    • Automated alerts for stockouts, pricing conflicts and performance changes
    • Scenario planning for growth, profitability and expansion

Our Managed Capabilities

Daily Excellence. Delivered.

Strategic Account Management

A dedicated Account Lead owns your commercial performance, driving strategy and coordinating media, logistics, content, and operations, ensuring seamless execution.

Catalogue & Inventory Management

We optimize catalogues based on shopper insight, manage listings, fix suppressed or inactive ASINs, monitor stock health daily, and prevent lost sales through stockouts or stranded inventory.

Vendor Central & Seller Central Operations

Chargebacks, disputes, case management, content maintenance, suppressions, compliance, account health, we handle the complexity so your marketplace operations run smoothly.

Marketing & Promotions

We create strategies and execute plans using Amazon marketing tools across S&S, promotions, deals to maximise new customer growth during peak and off peak period

Native Customer Service

Europe requires localisation. Our multi-lingual support teams manage returns, queries, and customer communication in-market, protecting your brand reputation and seller ratings.

Performance Management

All our Strategic Account Managers are trained on Compass, our operating system for analysing marketplace performance across retail and advertising. We provide bi-weekly reports with action plans and quarterly reviews for strategic alignment.

Powered by Compass

Management powered by intelligence

 

Automated alerts

Instant notifications on Buy Box loss, revenue dips, rising fees, or margin pressure.

Unified reporting

One dashboard combining 1P, 3P, and D2C performance for full commercial clarity.

ASIN Performance

Interactive dashboards to compare ASIN’s against conversion rate, glance views, profit, price, sales

Margin Optimiser

A tool that enables sellers to set pricing rules to maximise margin and minimise lost buy box

The preferred option for Managed Service

Internal Hiring

3–6 month ramp time
High fixed overhead
Limited skill coverage
Basic internal tools

Traditional Agency

Slow integration
Fees tied to spend
Narrow scope
Disconnected systems

Luzern eCommerce Operating Partner

Immediate deployment
Flexible commercial model
Best in class technology
Marketplace experts

We don’t take a slice of one channel – we take responsibility for the commercial outcome.

Stop Managing the Managers

Let our team run the daily engine, while you stay focused on growth
Discuss Your Resourcing Needs